At Best Unicycles Online, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read the following policy carefully to understand our return and refund process.

Returns

You may return any product within 30 days of your purchase if you are not fully satisfied. To be eligible for a return, your item must meet the following conditions:

• Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of Purchase: A receipt or proof of purchase is required to initiate a return.

To start the return process, please contact our customer service team at info@bestunicycles.online or call us at (571) 733-7685. Once your return request is approved, we will provide instructions on how to ship the item back to us.

Return Address:
Best Unicycles Online
1427 Olde Forge Ln
Woodstock, GA 30189, USA

Non-Returnable Items

Certain items are non-returnable. These include:

• Gift cards
• Custom or personalized items
• Sale or clearance items (unless they arrive damaged or defective)

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• Approved Refunds: If your return is approved, a refund will be processed to your original method of payment. Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider’s policies.
• Partial Refunds: In some cases, only partial refunds may be granted, such as for items not in their original condition or items returned after 30 days.

Exchanges

If you receive a defective or damaged product, we will gladly replace it at no additional cost. Please contact us at info@bestunicycles.online within 7 days of receiving the item to initiate an exchange.

Shipping Costs

• Return Shipping: You will be responsible for paying the shipping costs for returning your item, unless the item is defective or incorrect. Shipping costs are non-refundable.
• Shipping Refunds: If the return is a result of our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.

Late or Missing Refunds

If you haven’t received your refund after a reasonable amount of time, please:

1. Check your bank or payment account again.
2. Contact your credit card company or bank, as processing times can vary.
3. If you’ve done all of this and still have not received your refund, please contact us at info@bestunicycles.online.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Best Unicycles Online
Email: info@bestunicycles.online
Phone: (571) 733-7685
Address: 1427 Olde Forge Ln, Woodstock, GA 30189, USA